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Retrofix - Feedback received (11) (Positive: 11 (100%), Negative: 0 (0%), Neutral: 0 (0%))

TERMS:

All prices quoted are for labour only (except for re-capping services where standard capacitors are included in the price) - any parts used (except small parts costing less than £3 in total) will be invoiced extra at prices ruling on date of installation. Where part are not available, or where the price is not acceptable, I will fit a socket wherever possible and the normal labour cost only will apply. Customers can then fit their own part at a later date.

If I am unable to repair any computer sent to me (except for the reasons above), I will refund any money paid less return shipping costs. This applies providing a previous repair has not been attempted. Where machines have had previous repairs, or where corrosion from leaking batteries or spilled drinks are present then I reserve the right to make a minimum charge of £25 in view of the fact that I need to spend more time cleaning boards and / or checking previous work.

WARRANTY:

I have been asked a few times about warranties on my repairs, so here is an explanation of how I work. In the 1980s I started my own business repairing and manufacturing computers. I worked primarily on Spectrums, C64 and BBC Micros, but also on other home computers and PCs from IBM, etc. I did this for some while, then worked in technical support roles until retiring in 2004. I am now a hobbyist who enjoys repairing old computers and the like, not a business. I sell and repair machines from time to time to help fund my own collection of computers, test equipment, tools etc. and as such I don't make large profits and am unable to offer the sort of warranty you are likely to get on new items. Also, due to the age of the computers I repair, there is a larger risk of component failure than with new parts. Accordingly, in the event of any failure of a repair that I have undertaken (other than cosmetic), I will further repair free of any labour costs for at least 3 months from date of original repair. I would expect you to pay shipping (both ways) and the cost of any parts used. After 3 months I will work on a case-by-case basis, but will try and be as flexible as I can.

 

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